About Us

About People and Partners Group

People & Partners Group is a global HR consulting and management firm that provides a one-stop source for clients across different industries in the US, the UK, India, Africa, and the Middle East; including Fortune 500 companies. We offer various services including executive recruitment, corporate training, salary survey, payroll management, outsourcing, HR audit, career coaching, CV writing, and interview coaching. Our goal is to help our clients achieve their business objectives by giving them access to specialized experts and innovative HR solutions that drive scale, speed to market, and employee retention. We prioritize transparency, accountability, and operational flexibility to serve our clients better.

Job Description

Our client is looking for a highly motivated and technically proficient Service Engineer to join their team.

About the Role: Develop and implement plans for installation and repairs, either at customer sites or in-house. This includes installing analyzers, providing end-user training, performing repairs, and conducting maintenance tasks.

Responsibilities

• Install analyzers at customer site and pre-installation of analyzers received at our clients’ facility with current ISO.
• Give user training on installed analyzers, advising them on the correct way to use them.
• Check the performance of the analyzer ensuring adherence to quality control measures and Calibrator.
• Perform Preventive Maintenance according to the checklist and within specified SLAs.
• Support on spare parts ordering by advising on preventive maintenance kits stock, calibrator, etc
• Provide support in the introduction of new equipment and processes including calibration.
• Adhere to our client’s Service guidelines and local service SOPs.
• Ensure timely and effective technical product updates including software updates.
• Prepare customer service reports in compliance with Service SOPs
• Certified Trainer at our clients’ training center.
• Implement Field Service Corrective Action.
• ​Increase our client service profitability through cost-effective means.

Requirements

• Biomedical Engineer or Electrical Engineer preferably a Bachelors Degree in Biomedical Engineering
• Minimum 2 to 3 years experience in Hospital and Laboratory equipment repairs
• Must have hands-on experience in Hematology (XP 300, KX – series, XN – family analyzers).  
• Excellent command of English, both written and oral.
• General IT knowledge in a Windows environment.
• Ability to explain in simple and understandable terms complex technical information.
• Strong interpersonal and communication skills
• ​Strong desire to learn and apply new science, and to rapidly grow professionally

Apply Here for Service Engineer