People&Partners Group

Terms of Engagement: Recruitment Services Ordered Online

Version 1.2, effective 27 October 2026. Applies to Standard Recruitment and Executive Search ordered through peopleandpartnersgroup.com, and to Mass Recruitment quoted through it. Build Your Hire services have their own, shorter Build Your Hire Terms.

1. About these terms

1. These terms are between People and Partners Group Limited ("PPG", "we", "us") and the company or organisation placing the order ("the Client", "you").
2. By ticking the box at checkout and paying the retainer or requesting a proforma invoice, the person placing the order confirms that they have read and agree to these terms and have authority to bind the Client to them. They also instruct PPG to begin the recruitment search using the role information supplied in the order.
3. The version of these terms in force on the day of the order applies to that order. PPG records the version accepted, the date and time, and the account used.
4. Where PPG and the Client have signed a separate Service Level Agreement covering the same role, the signed agreement takes priority over these terms.

2. The service

1. PPG will source candidates for the role in line with the information the Client supplies, for selection and appointment by the Client.
2. PPG will use its best endeavours to screen all candidates it proposes. Candidate information is mainly supplied by the candidates themselves and, in some cases, by third parties, so PPG cannot guarantee its accuracy.
3. PPG will send a shortlist of suitable candidates. Each CV will include at least the candidate's full name, qualifications and employment history.
4. The Client will interview shortlisted candidates, with PPG's assistance, at a time and place the Client chooses. Where the Client needs further information or interviews, PPG will try to arrange them.
5. The packages differ as follows. Turnaround times are targets, counted in working days from the date PPG receives the retainer and a complete job description, and depend on the Client responding promptly.

   	Standard Recruitment	Executive Search
   Fee	15% of the successful candidate's annual CTC	30% of the successful candidate's annual CTC
   Target shortlist	5 to 10 working days	3 to 5 working days
   Target turnaround	20 working days	15 working days
   Exclusivity	Not included	Every candidate PPG presents is presented to the Client exclusively
   Free replacement guarantee	12 months, then 50% off a replacement	24 months, then 50% off a replacement in year 3

   Each package also includes the extras described on the order page at the time of the order.

3. Client obligations

1. The Client confirms that all internal approvals needed for this recruitment have been obtained.
2. The Client will give PPG accurate and complete information about the role and will not withhold relevant information. The Client will compensate PPG for any loss PPG suffers because of inaccurate information supplied by the Client.
3. The Client will respond promptly to PPG's requests and communication.
4. PPG will take reasonable steps to make sure candidates meet the Client's specifications. The final selection and appointment of a candidate is the Client's decision alone. When interviewing, the Client is responsible for satisfying itself about each candidate's capabilities, experience, history and background, state of health, integrity and suitability for the company and the position.

4. Fees and payment

1. Fee. The fee is the percentage shown in section 2 of the successful candidate's annual CTC, subject to the minimum fee shown on the order page for the role level. VAT, NHIL and GETFund Levy are charged on top at the rates in force.
2. Estimated fee. The fee shown at checkout is an estimate based on the budget entered for the role, or the recommended minimum for the role where the budget entered was lower.
3. Retainer. A retainer of 30% of the estimated fee, including taxes, is payable when the order is placed, by Mobile Money, card or bank transfer against the proforma invoice. The search starts once the retainer is received. The retainer is not an extra charge: it is credited and deducted from the final invoice.
4. Final fee. The final fee is calculated on the annual CTC the successful candidate accepts, whether this is higher or lower than the estimate. PPG will issue the final invoice at offer stage, showing the final fee less the retainer already paid. The final invoice is due on the successful candidate's start date.
5. Expenses. The Client will pay any advertising costs and travel expenses PPG incurs during the recruitment, provided the Client has approved them in writing beforehand. Invoices for advertising and expenses are payable on presentation.
6. Late payment. PPG may charge interest at 4% per month on overdue amounts.
7. Introductions. The full fee is also payable if a candidate introduced by PPG is offered employment or engagement, in any position or capacity, by the Client or any entity associated with the Client (including its holding company, subsidiaries, divisions or associated companies) within 24 months of the introduction.
8. Loyalty discount. The Client receives a 20% discount on every sixth successful placement within a year, subject to section 7.3(a).

5. Cancellation and roles on hold

1. The Client may cancel a search at any time by giving PPG one week's notice in writing.
2. On cancellation, all fees up to and including the stage reached are payable, plus a cancellation fee of 5% of the position's estimated annual CTC. The retainer already paid is credited against these amounts.
3. If the Client puts a search on hold, or stops responding, for more than 30 days without written notice to PPG, the search will be treated as cancelled and the cancellation fee invoiced.
4. No cancellation fee applies if, 6 weeks after the role was given to PPG, the Client has not approved any shortlisted candidate for interview.
5. PPG's policy is to continue each search until the vacancy is filled or an offer is made to a PPG candidate.

6. Mass recruitment

1. When it applies. Mass recruitment terms apply where the Client commits to a batch of five (5) or more positions, listed together ("a Batch"), and PPG confirms the Batch in a written quote. Mass recruitment is requested through a quote, not ordered at checkout.
2. Fee. The fee for each position is 10% of the position's annual CTC in a Batch of 5 to 9 positions, and 8.33% in a Batch of 10 or more positions. These fees replace the fees in section 2 and cannot be combined with any other discount, including the loyalty discount in section 4.8.
3. Retainer. A retainer of 30% of the estimated fee for every position in the Batch is paid upfront on a single combined invoice, with a minimum retainer of USD 500 per position, converted at the prevailing Bank of Ghana interbank rate on the date of the invoice. Each position's retainer is credited against that position's balance.
4. Balance. The balance for each position is invoiced at 10% or 8.33% (as set out in section 6.2) of the successful candidate's actual annual CTC, less the retainer for that position, and must be paid no later than five (5) working days after the candidate starts.
5. 12-month window. Each Batch runs for twelve (12) months from the date of the Batch retainer invoice, and the window and expiry date are stated on that invoice. Given the reduced fees, the window cannot be extended. Positions not filled by the expiry date lapse, and their retainers are not refunded.
6. Cancelling a position. A position in a Batch may be cancelled with the notice set out in section 5.1. Where PPG has submitted at least one candidate profile or CV for the position, the full fee for that position remains payable, calculated on the annual CTC the Client approved in writing for it. Where no candidate profile or CV has been submitted, PPG keeps the retainer paid for that position and no further fee is due. The cancellation fee in section 5.2 does not apply to mass recruitment.
7. Additional batches. If the Client confirms an additional Batch within twelve (12) months of the previous Batch, bringing the total to ten (10) or more positions, the fee for the new Batch is 8.33% of each position's annual CTC.
8. Everything else. Except as set out in this section, the rest of these terms apply to each position in a Batch, including the free replacement guarantee for Standard Recruitment in section 7.

7. Free replacement guarantee

1. Guarantee period. If a placed candidate resigns, or is dismissed by the Client for incompetence or misconduct, within the guarantee period for the package, PPG will replace the candidate free of charge.
   1. Standard Recruitment: 12 months from the candidate's start date. After 12 months, the Client receives 50% off a replacement.
   2. Executive Search: 24 months from the candidate's start date. In the third year, the Client receives 50% off a replacement.
2. Credit note. If PPG does not find a suitable replacement within 30 days of the Client reporting the resignation or dismissal, PPG will issue a non-refundable credit note against future placements, valid for 6 months, worth:
   1. 100% of the fee if the candidate left in month 1;
   2. 80% of the fee if the candidate left in month 2;
   3. 60% of the fee if the candidate left in months 3 to 6.
3. Conditions. The guarantee applies only if:
   1. the Client has paid the fee in full within 10 working days of the successful candidate's start date;
   2. the candidate's departure was not caused by constructive or unfair dismissal, restructuring or retrenchment, the candidate's death or disability, or misrepresentation, inaccuracy or a change in the position's specifications. If PPG disputes the reason for a departure, the Client must show that the candidate resigned through no fault of the Client, or was fairly dismissed;
   3. the Client gives PPG 30 days of exclusivity to recruit the replacement.
4. Exclusions. The guarantee does not apply, and PPG owes no replacement, refund or compensation, if the candidate resigns or is dismissed because of:
   1. a workplace environment that includes discrimination, harassment or any unfair treatment that affects the candidate's ability to do the job;
   2. an unjustified termination, including a dismissal without due process, proper notice or valid reason under applicable employment law;
   3. persistent delays in salary payments, including salaries withheld for long periods without legitimate reason.
   The Client accepts that a fair, transparent and professional work environment is a condition of the guarantee.

8. Limitation of liability

PPG and its employees do not accept responsibility or liability for any loss or damage caused, directly or indirectly, by any candidate or by the Client's employment or engagement of any candidate.

9. Confidentiality

1. PPG will not disclose information the Client provides, including financial data, to anyone other than PPG's employees, representatives or service providers helping to deliver the service, without the Client's written permission. This does not apply to information that must be advertised to source candidates.
2. The Client will keep all candidate information supplied by PPG confidential. The Client will not contact a candidate, or a candidate's current or former employer, directly without PPG's written consent. Sharing a candidate's details with any third party is a breach of this clause and may harm the candidate. In that case PPG may claim damages on the candidate's behalf, as awarded by a court, in addition to any fee payable under these terms.

10. Governing law

These terms are governed by the laws of the Republic of Ghana.

People and Partners Group Limited, 3 Kofi Annan Avenue West, North Legon, Accra, Ghana. TIN C0022084193. Questions about these terms: info@peopleandpartnersgroup.com or 0302959881.

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